Upon despatch of your order you will receive a copy of your tracking information from the nominated courier. We will use reasonable efforts to deliver your item/s to you within the estimated delivery time indicated on your order confirmation however, we are unable to guarantee that the delivery will be made within this time frame.
If no-one is available to recieve the delivery, the courier (TNT, DHL or Australia Post) will leave a card requesting you to arrange a suitable time and date for delivery or collect from their distribution centre.Īdditional fees may apply for re-delivery of orders. Unless otherwise agreed to by us, we will deliver your products to the address indicated on your order confirmation. If your product has not arrived after the estimated delivery time, please contact us by email by REPLYING to your order confirmation email to support(at) with a brief message. Items marked "instock" are generally dispatched within 1-2 working days of purchase. Delivery time is subject to stock availability, product size and location. Please allow at least ten (10) working days for delivery from receipt of your order and payment for your order. The above estimated delivery times are in business days (Monday through Friday) excluding public holidays.Įvery effort is made to ship your order according to the estimated delivery times provided, estimated delivery times may change due to unforseen circumstances from the couriers. Queensland, New South Wales, ACT, Victoria, South Australia, Western Australia In most instances estimated delivery times from the time of despatch will be displayed at checkout, and are based on ALL products being "in stock" at the time of ordering: Australia's largest and most trusted courier companies to offer you prompt and safe shipping across Australia in most circumstances.
We have partnered with Australia Post, Toll and TNT.
You will have the right to accept the revised quotation or to cancel the transaction without penalty.
Should this occur we will provide you with the details of the substitute carrier and a revised quotation from another carrier. We reserve the right to substitute the shipping carrier you have selected at checkout if we have reasonable grounds to believe the carrier will be unable to render the services they have advertised at the agreed price.